Frequently Asked Questions

Birth/Death Records
How do I obtain a birth or death certificate?

The person requesting a certified copy of a birth record must provide the appropriate fee and a signed request

Pharmacy
What are the pharmacy's hours of operation?

The pharmacy is open Monday through Friday from 8:00 AM to 5:30 PM.

Can refills be called in over the phone?

No, both new prescriptions and refills will only be filled once the patient requests the service at the pharmacy.

Does the pharmacy accept Medicaid, Peachcare, or Insurance?

No. Patients with coverage can get their medications filled at any retail pharmacy. The public health pharmacy is organized to serve those patients with limited financial means of obtaining medications.

Is there a cost for the medication?

The prices of medications vary by where the patient received their care as well as the type of medication they are receiving. Prescriptions range in price from $0.00 to $50.00 depending on the program.

Does the pharmacy administer vaccines?

All vaccines are administered in the vaccination clinic by a nurse or physician. The pharmacy is responsible for ordering and storing vaccinations that are used in the clinic.

How much medication can a patient receive?

A patient can only receive a one month (30 day) supply. Regardless of the frequency of doses, the patient receives enough for four weeks. (i.e. 1 tablet taken 4 times a day = 120 tablets for a month’s supply)

What are the methods of payments?

Prescriptions can be paid with cash, Visa, Mastercard, or Debit cards with the Visa or Mastercard logo.

Do you accept "outside" prescriptions?

No. The pharmacy is organized to only fill prescriptions from within the Health Department, or from sites that are affiliated with the Health Department. (i.e. Family Health Center at Cobb, Cobb Hospital Clinic, or Kennestone Hospital Clinic). Prescriptions from the Emergency Department or specialty physicians cannot be filled here.

Does the pharmacy sell condoms?

Yes. The pharmacy along with the health department promotes safe sex. Condoms are free with prescriptions written from the family planning department for oral contraceptives. However, condoms are sold for the price of $2.00 for 10 condoms.

What do I need to refill a prescription?

When refilling a prescription, it is preferred that patients bring their old medication bottle for easier and faster service. If the patient does not have the bottle at the time of refill, the medication can be found in our computer system by birth date and may take more time for the pharmacy as well as increase the waiting time for the patient.

What medications does the pharmacy have?

The pharmacy has a limited stock of prescriptions due to the restricted formularies provided by the various health programs. The pharmacy does not have any controlled medications or over-the-counter medications.

What should I do if the pharmacy does not have my medication?

Prescriptions that are not available in our pharmacy can be filled at an outside retail pharmacy. It should be noted that the prices at these pharmacies differ from the prices at our pharmacy.

If I don’t have any refills, can I just buy some medication?

It is against the law to dispense medications without a written prescription from the doctor. Therefore, if there are no remaining refills left on the prescription, a patient cannot just buy more of their medication. The patient would need to receive a new prescription from their physician.